Terms & Conditions

Kaayu Rituals is an Indian Ayurvedic and wellness brand that sells skincare, personal care, and lifestyle products. All content on the website - including text, photographs, graphics, designs, logos, formulations, and product descriptions - is the sole property of Kaayu Rituals and is protected by applicable intellectual property and copyright laws.

We reserve the right to modify or replace these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the updated Terms.

To place an order through the website, you must be at least 18 years of age. If you are under 18, you may only use the website under the supervision and with the approval of a parent or legal guardian.

We make every effort to accurately represent product colours, textures, ingredients, and descriptions. However, the actual product appearance may vary slightly depending on screen resolution, lighting conditions, or production batches.

As our formulations use natural and plant-based ingredients, minor variations in colour, aroma, or texture over time are normal and do not indicate a defect.

Except to the extent expressly required by applicable law, Kaayu Rituals does not warrant that product descriptions, ingredient details, colours, photographs, or other content displayed on the website are accurate, complete, reliable, current, or error-free. Information is provided for general guidance and is not intended as medical, therapeutic, or diagnostic advice.

Unless otherwise specified, all prices on the website are in Indian Rupees (INR) and include applicable taxes. Prices are subject to change without prior notice.

We accept payments through secure third-party payment gateways:

After placing an order, you will receive a confirmation by email and/or SMS with your order details. We reserve the right to cancel or reject any order in the following circumstances:

• Payment failure
• Product unavailability
• Pricing or listing errors
• Suspected fraudulent or unlawful activity

Resale Restriction & Quantity Limits: Kaayu Rituals products are intended exclusively for personal use. We reserve the right to refuse, limit, or cancel orders that we reasonably believe are placed for resale or unauthorised commercial distribution.

If an order is cancelled after payment, a refund will be processed in accordance with our Damage & Refund Policy.

All trademarks, brand names, logos, packaging designs, product names, formulations, text, photographs, graphics, and data compilations on this website are the sole intellectual property of Kaayu Rituals and are protected by the applicable laws of India - including the Trade Marks Act, 1999 and the Copyright Act, 1957.

Unauthorised use, reproduction, modification, distribution, or commercial exploitation of any content from this website is strictly prohibited and may result in legal action.

We may offer features, products, or promotional opportunities in partnership with third parties, which may be subject to additional terms of use. Kaayu Rituals is not responsible for the products, services, or content of third parties.

It is our policy to decline unsolicited ideas, suggestions, recipes, formulations, or product proposals received from outside our organisation.

Any communication or material sent to us will be treated as non-confidential and non-proprietary. By submitting such materials, you grant Kaayu Rituals a perpetual, irrevocable, royalty-free, worldwide right to use them without any compensation or further obligation.

To the greatest extent permitted by law, Kaayu Rituals will not be liable for:

• Indirect, incidental, or consequential damages
• Allergic responses or sensitivities, unless caused by proven manufacturing negligence
• Delays or failures due to third-party logistics providers, natural events, or force majeure circumstances

We are committed to complying with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

For any complaint, please reach out to support@kaayurituals.com. We aim to acknowledge complaints within 48 hours and resolve them within 15 days of receipt.

If unsatisfied, you may approach the National Consumer Disputes Redressal Commission (NCDRC).