Policy Information
Shipping Policy
Every Kaayu ritual is carefully packed and dispatched with intention - so what reaches you is exactly what we envisioned.
Coverage
Where We Ship
We currently ship orders across India through dependable and trusted courier partners. We are working on expanding international delivery - stay tuned.
Dispatch
Order Processing & Dispatch
All orders are processed and dispatched within 24 hours of order confirmation.
Please note that processing times may be extended during festivals, promotional periods, high-volume sales, or unanticipated operational circumstances.
Delivery
Estimated Delivery Timeline
Metro Cities
3-5 Days
Post dispatch
Non-Metro Cities
5-7 Days
Post dispatch
Remote / Rural Areas
7-8 Days
Post dispatch
All orders are typically delivered within 3-8 business days from the date of dispatch. Delivery times may vary depending on courier operations, location accessibility, and other factors beyond our control.
Tracking
Track Your Order
1
Order Confirmed
You'll receive an order confirmation by email and/or SMS immediately after placing your order.
2
Order Dispatched
Once shipped, you'll receive a tracking link via email and/or SMS to monitor your delivery.
Non-Delivery
Delivery Attempts & Failed Deliveries
Courier partners typically attempt delivery 2-3 times. If the order cannot be delivered due to an incorrect address, recipient unavailability, or refusal to accept delivery, the package may be returned to us.
Re-shipping such orders may incur additional charges. Please ensure your shipping address and contact details are accurate at the time of ordering.
Important
Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with, please contact us within 48 hours of delivery at support@kaayurituals.com with the following:
- Your Order ID
- Clear photographs of the damaged packaging and product
- An unboxing video (mandatory for damage claims)
Upon verification, we will provide a replacement in accordance with our Damage & Refund Policy.
